Allbet Privacy Policy

01 Scope & Applicability

Allbet (allbet.wine) takes your privacy seriously. This Privacy Policy ("Policy") applies to all users of the Allbet platform — from casual website visitors to fully registered members.

The purpose of our Privacy Policy is to give you complete transparency about what information Allbet collects, how it is used, and the steps we take to keep it safe. Allbet believes that trust is the foundation of any lasting relationship.

By using this platform or creating an account, you are agreeing to this Privacy Policy. If you have any difficulty reading or understanding this policy, please reach out to our support team — we are always happy to explain things in plain language.

02 What information we collect

Allbet collects only the information that is strictly necessary. We never ask for unnecessary or excessive personal data. A full list of what we collect is provided below.

03 How We Use Your Information

Allbet uses your information only for specific, legitimate purposes. Your data will never be used for anything beyond those purposes without your consent.

• Personal information is used to create, verify, and manage your account.
• Payment information is used to process deposits, withdrawals, and other financial transactions.
• Login and device information is used to detect fraudulent activity and protect your account.
• Your contact details are used to send you promotions and bonus offers tailored to your preferences (you can opt out whenever you like).
• Gaming activity statistics are analyzed to help improve the quality of the Allbet platform.
• Relevant information is used to meet legal obligations and respond to regulatory inquiries.
• Your contact details are used to provide customer service and resolve any issues.

04 Data Sharing & Disclosure

A core principle of Allbet's Privacy Policy is that your data should be accessible to as few people as possible. That said, there are specific situations where sharing information may be necessary.

• Payment Providers: Only the information necessary to complete transactions is shared with mobile banking services such as Mobile Banking, Nagad, and Rocket.
• Legal authorities: Information may be disclosed in response to lawful investigations by the Bangladesh government or international authorities.
• Technology Partners: Technology service providers essential to platform operations may access limited data.
• Fraud Prevention: Information may be shared with relevant authorities if money laundering or fraud is suspected.

Outside of the cases listed above, your personal information will not be shared with any third party. Partners with whom information is shared are also bound by strict confidentiality agreements.

05 Cookies and tracking technology

Allbet uses cookies to improve your experience on the website. Cookies are small text files stored in your browser that help remember your preferences on future visits.

• Essential cookies: These cookies are essential for maintaining your login session and platform security and cannot be disabled.
• Functional cookies: Used to remember your language preference and gaming settings.
• Analytics Cookies: Used to understand which sections of the platform are most frequently visited.
• Marketing Cookies: Used to show you relevant offers based on your interests (you can opt out at any time).

You can disable all non-essential cookies through your browser settings. However, turning off certain cookies may limit some features of the platform.

06 Data Security Measures

Allbet protects your personal information to the highest industry standards. Our multi-layered security system works together to keep your data as safe as possible.

• 256-bit SSL/TLS encryption — applied to all data transmissions.
• Two-Factor Authentication (2FA) on account login.
• Regular security audits and penetration testing are conducted.
• An automated system for detecting suspicious activity.
• 24/7 physical security at our data centers.
• Staff access to data is restricted and logged.
• Regular data backups and a disaster recovery plan are in place.

07 Your data rights

Every registered member of Allbet has fundamental rights over their own personal data. Upholding these rights is our responsibility.

08 Data Retention Period

Allbet does not hold data any longer than necessary. Each type of information has a defined retention period.

• Active account data: retained for as long as the account remains active.
• Closed account data: retained for up to 5 years after closure (as required by law).
• Financial transaction records: 7 years (regulatory requirement).
• Login and security logs: 1 year.
• Cookie data: 30 days to 1 year (depending on type).
• Customer service chat records: 2 years.

After the applicable retention period, data is securely deleted or fully anonymized so that you can no longer be identified in any way.

09 Minor's privacy

Allbet is strictly for users aged 18 and above. Minors are not permitted to create an account or use the platform under any circumstances.

• Age verification is mandatory at the time of registration.
• Identity is verified through the KYC process, and documents proving age are required.
• If an underage user's account is identified, it is closed immediately.
• No personal data from minors is knowingly collected.
• If any data belonging to a minor has been collected inadvertently, it will be deleted immediately upon notification.

10 Privacy Policy updates

Allbet may update this Privacy Policy from time to time. Changes may be made in response to new laws, technological developments, or improvements to our services.

• For significant changes, you will be notified by email or through a notification on the platform.
• The date of any changes will be clearly noted at the top of this page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• We will endeavor to give users the opportunity to provide feedback before any major changes are made.

The most current version of our Privacy Policy will always be available on this page. We recommend checking back here regularly.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please contact Allbet's dedicated privacy team. We aim to respond within a maximum of 14 business days.

• Email: [email protected]
• Live Chat: Log in to the platform and contact support directly.
• A tracking number will be provided once your complaint has been submitted.
• Complex issues will receive a final resolution within 30 days.